Finding a car dealership with good reviews is easy when you choose Baxter Volkswagen Omaha. As a proud member of the family-owned and -operated Baxter Auto Group, we believe in working hard to ensure each guest is comfortable throughout their entire Volkswagen sales or auto service experience. That's why when you check out the Baxter Volkswagen Omaha reviews, you'll often find customers have added words like: honest, professional, trust, respect. Whether you want to let us know how we can improve or how we went above and beyond to meet your needs, your feedback is valued here at our VW dealership near Bellevue, NE.
Enjoy honest car prices, upfront costs and an overall easygoing atmosphere when you visit our Omaha Volkswagen dealer. Our friendly staff can't wait to help you buy a new VW Atlas SUV or begin Volkswagen Jetta lease, while our certified auto service technicians are always here to ensure your vehicle is in top condition. Whatever you may need assistance with, know that our No. 1 priority is to ensure you drive home happy. Read a few Volkswagen dealer reviews from our location, then come by to get the first-class customer service you deserve. We'll welcome you as part of the family!
View a few of the Baxter Volkswagen Omaha Google reviews we have below:
DealerRater
Jun 27, 2022
From the time I arrived I was greeted by friendly staff who understood my requirements and the entire service call was expeditious and thorough. They understood I would be traveling for vacation soon and recommended a few extra service items that I was very grateful for. My experience every time at this dealership is superb, the staff are amazing! They stay in touch while I’m waiting and manage expectations of both cost snd wait time. It could not be easier
EXCELLENT Customer Service. Very honest people. They found out exactly what was wrong, even things that I wasn’t aware of and this kept me from having further damage, that would’ve been worse in the long run. There are some extra things that I would like done, so I will DEFINITELY be back. My trust is with Volkswagen! Honesty in some dealerships are hard to find these days. Thank you soooo much to all of the service advisor guys ! And service representatives.
Juan does a terrific job helping me every time I have to go to Baxter Volkswagen. The dealer is very clean and has great amenities. Juan keep you informed and try his best to make sure you are satisfied.
Purchasing the right vehicle can be difficult when supply is low, we had specific needs and features we wanted making it especially difficult. Vic Beanum went above and beyond finding us exactly what we needed in a short time. We appreciate his efforts and dedication working with us and cannot be happier with our purchase. Thanks again Vic!
Google
Jun 16, 2022
Excellent service as usual!
Google
Jun 16, 2022
Reggie did a great job helping us today.
Google
Jun 15, 2022
Juan was great he called to explain everything and even found me a courtesy car when the repairs took longer than expected! Would definitely use them again.
DealerRater
Jun 15, 2022
Loved working with Rashad! Always was reliable with his knowledge of the cars and was easy to work with and get ahold of. He made my first time buying a car a walk in the park! So happy with my Tiguan
Reggie and Kendra are the best! We have bought several cars from them and they always go above and beyond!
Their service department is top notch and they have free coffee, soda, snacks while you wait.
Google
Jun 10, 2022
Best Car Buying Experience!!
Had an amazing experience with Baxter VW of Omaha for my recent purchase of VW Atlas, In a situation like this where all the car deals are either out of the stocks or charging you extra markup than MSRP, as a buyer it was a bit scary for me. Big shout-out to buddy Vic Beanum for making my whole experience of buying a SUV nice and smooth. He was very helpful and honest throughout the process and generous to also provide us with some free accessories and full tank of gas 🙂 . All in all, I ...
Google
Jun 8, 2022
50,000 mile service on wife's 2019 Tiguan. Baxter - as always - took excellent care of us. No surprises ever, from when we started shopping for the car all the way thru the different service appointments. Great vehicle, great dealership, great service.
Google
Jun 7, 2022
Reggie was the absolute best to work with! He made me feel very informed about all of my options and was able to answer all of my questions in detail. He was direct and not pushy about me making a decision.
DealerRater
Jun 7, 2022
Impeccably clean throughout, from the showroom to waiting areas and restrooms. Very attentive staff in the service department. Punctual with appointments and contacts you immediately if a service technician discovers a problem or has a question.
It’s always a pleasure working with the service staff at Baxter Volkswagen Omaha. The service center is impeccably clean and welcoming. My service advisor for this case, Juan, treated me with the utmost respect and professionalism. Juan’s advice was on target and took the time explaining the items that need attention. Juan also gave me the time to listen to my concerns.
Best experience ever!
We’ve done business with other 3 different brands before and no one made us feel like VW Baxter did. No pushy, no pressure, just letting us decide on what we wanted and we really appreciate that.
Based on our experience as new VW members, we highly recommend this dealer.
Thanks Zach & Jacob
I just bought a 2022 VW Taos from here! This is my third vehicle from this dealership and we ALWAYS swear by talking to Reggie and Kendra. I got my first car from here when I was 16 and they’ve been nothing but amazing. My parents have bought all of their vehicles from Reggie and Kendra as well. They will always be upfront in pricing and truly do what they can to get you the deal you need. I had the HARDEST time finding a new car in this market but they made life much easier! Thank you guys!!!
Google
Jun 3, 2022
One of the most positive, non stress car buying experiences I’ve ever had. Reggie was so informative and took his time helping me figure out what I needed! I went to 2 other car lots and came back. By far the best dealership and sales associates. Thanks VW of Omaha !
Facebook
Jun 3, 2022
Salesman Rashad Patrick was a HUGE help in both me and my wife buying new cars these last couple weeks! We asked a LOT of questions and he was able to answer every one and went above and beyond for us
Google
Jun 2, 2022
Reggie was great! We enjoyed buying our new atlas from him and Baxter!
DealerRater
Jun 1, 2022
Worked with Ron and Jonmar. They helped me get into my second Atlas. The experience was great and Ron is super knowledgeable on the toys.
Pros: super friendly and accommodating staff, they want to help you find the right car and will search high and low to help you out, this dealer is offering their cars at MSRP (never thought that would be in the “pro” column, but here we are!!), nearly effortless CSR buying experience once they found a car that would work at another dealer (without power tailgate or blind spot functionality removed).
Con: dealer delivery and handling fee / documentation fee popped up at the end when reviewing pricing with finance team and was a surprise ($299, which is in addition to the $1,200 destination ...
DealerRater
Jun 1, 2022
They always take great care of me every time I come in. Juan, Duane, and Jeff are the best!! Highly recommend!
Everyone we dealt with at Baxter was absolutely amazing! From the time we walked in the door until the time we left, we had a fabulous experience! Zach K was a joy to work with!
This is our 3rd vehicle from VWomaha. Best sales experience and they continue to take care of you and your vehicle for years after the original purchase. Go see Reggie Holt and his team!
DealerRater
May 15, 2022
Always pleasant and efficient They answer any questions I have. And have always taken care of whatever VW I own
We always have great service at this Volkswagen dealership location. Juan is our service manager he does a fantastic job of keeping us updated on maintenance and explaining everything in detail, we trust his judgment and his recommendations, we never feel like he recommends work that does it need to be done.
DealerRater
May 12, 2022
Reggie was wonderful to work with and very knowledgeable! My whole experience with Baxter Volkswagen was great!
My overall experience at Volkswagen with my sales guy by the name of Vic was wonderful! I was so happy that he made things happen for me. Thanks a lot😁
Google
May 6, 2022
Zach and the rest of the staff were amazing! Awesome experience and car! We will be back!
DealerRater
May 6, 2022
Zach and Craig were great to work with! So nice to deal with genuine people. Highly recommend!
What an effortless car buying experience! My salesperson Vic Beanum was simply fantastic!
I wanted to purchase remotely, from home, without a trip to the dealership and I got that and more. I chatted with Vic about what I was looking for and he LISTENED! He kept his eye out for used trade-ins and contacted me when he had something in no time at all.
He brought the car to me at home for a test drive and was patient with all my questions. When it was done, he delivered the vehicle shiny and clean with a full tank of ...
Google
May 3, 2022
Vic B. helped us out finding our new vehicle. He was so great throughout the entire process. His customer service skills are truly exceptional and he made this experience so stress free. We had changed our mind about a couple of details throughout our experience and Vic took care of it with ease. When our vehicle arrived, Vic was so attentive to everything to make sure this was exactly what we wanted and nothing was missing that we wanted.
It's very evident that he and the team at VW Baxter off Dodge care about their customers and want the ...
Google
May 3, 2022
Reggie was excellent from the moment I made contact online about the Arteon. When I got there he had car ready to go warmed up ready to test drive. Never pushed me to buy anything. Great dude. Buying experience was a breeze and was very fast.
DealerRater
May 2, 2022
Zach and the rest of the staff were amazing! Awesome experience and car! We will be back!
I recently bought a used vehicle from this location. So happy with my experience compared to other dealerships in the Omaha area. Colleen was so wonderful to work with. I like how honest she was about the vehicle and wasn't a pushy sales person. I would 100% recommend!
Google
Apr 30, 2022
I had the pleasure of working with Victor Beanum! I am
In corporate retail and customer service, transparency , and quality of service is what I measure daily! I cannot express the gratitude enough for what this young man has done for me. I originally leased a car until I decided what I wanted to purchase. Victor took weeks with me going back and forth on my decision. Any time I had a question he was available. His level of
Professionalism and skills I wish I could have in my company! Victor is the sales person I spend months trying to ...
DealerRater
Apr 28, 2022
It was such an amazing experience working with Kendra , Zack and Crag . No stress at all 🤍 everyone was friendly and sweet . We will be back again 🤍
I was in the market for a new vehicle and had been to a few different dealerships. I had still planned visiting other dealerships after stopping by Baxter, but that all changed. Vic was extremely helpful and answered all of my questions and listened to my concerns. He has gone above and beyond even after the sale. I would highly recommend seeing Vic at Baxter.
Google
Apr 24, 2022
We were looking for a Ford Bronco for months ! Shopped around and stumbled across one on Baxter Volkswagen lot . Called and the first answer was Vic ! Communicated and went to get more info and Vic was very welcoming and informative. Not pushy and tried to get us the best rates possible along with our extended and factory warranties . All in all we ended up in our Bronco we searched for , for months thanks to Vic also was greeted with complimentary snacks and beverages and made us feel very comfortable and accepted not like other pushy car salesman ! Will definitely do ...
Google
Apr 24, 2022
Vic was great to work with. Down to earth, knowledgeable and easy to talk with! Always kept us in the loop about available vehicles meeting our needs and was not discouraged when we wanted to keep looking! Thanks Vic!
Google
Apr 24, 2022
Great buying process with Vic and Jonmar. Test drove several places and best service from any dealership - they tracked down the exact model & trim that I was looking for. Would recommend
DealerRater
Apr 24, 2022
Zack helped me out with a atlas had great patience and helped me out with any issues or problems
This is now my third vehicle purchase from Reggie. Every experience has been on point.
DealerRater
Apr 21, 2022
Zach Klabunde and the finance dept (Craig/Jacob) did a fantastic job for us. Zach even went the extra 20 miles and brought my paperwork to me to finish! Highly recommend this dealership and Zach!
Went to Baxter Volkswagen looking to trade my Toyota Sienna for a VW Tiguan. I was assisted in this effort by Zach Klabunde. Zach was very accommodating and I enjoyed a very smooth experience in the trade and the purchase of the Tiguan. Zach also was very helpful in assisting me in learning how to work all the nice features that the Tiguan offers. Very pleasant experience. The best I’ve ever had in a car purchase.
Great service. There was a mix up but Duane took care of it and all in all happy with the service!
Google
Apr 9, 2022
Thanks for all Baxter VW Omaha😁
Google
Apr 9, 2022
Reggie and Ron are great salesmen to work with. We have been to VW Baxter 3 times now and we always recommend others go here as well because of the GREAT service we get while we are buying a car.
DealerRater
Apr 3, 2022
We had a terrific experience at Baxter VW. There was no pressure, only helpful, knowledgeable staff. They took their time explaining the different trim levels to make sure I got the new vehicle for me. They brought in a vehicle from an out of state sister store in just over 24 hours to get me a new vehicle ASAP. There was no pressure to purchase, and I like when they let you test drive a car without a salesman in the car. There was no pressure with the paperwork and deciding if I wanted any of the add ons like extended ...
This was my first experience working with Baxter and quite honestly was my smoothest car purchase ever. Vic provided top notch customer service was patient with all my questions, professional and accommodating - even delivered the new car to my driveway! I'll be referring anyone in the market for a new vehicle to Vic!
Google
Mar 19, 2022
Google
Mar 13, 2022
love
DealerRater
Mar 12, 2022
Service Dept at Baxter VW was a great experience again. I won't go any place else 🙂
Vic Beaunum helped me purchase the car I wanted and made the process of buying a car SO SO EASY. Craig helped the process move fast and easy too. Loyal to buying from this dealership specifically because I always have nothing but great things to say. So grateful for the people in this place!!
Google
Mar 2, 2022
I didn’t have an appointment but they took my car in immediately to look at it. I had to wait awhile but understood since I didn’t have an app. I was very pleased with the service I received.
Google
Feb 28, 2022
Highly recommend you go see Reggie at Volkswagen Omaha! My first experience was a lease and now I just purchased my first Taos. Reggie was easy to talk to, no pressure and was fantastic at guiding me through all my options so I was getting the most for my trade and the the lowest monthly payments on my new vehicle!
Google
Feb 26, 2022
We had a great experience at the VW at Village Pointe. Reggie Holt was amazing and very through with everything. We love the new Taos. Definitely recommend this place for your next car purchase.
Google
Feb 26, 2022
This is the 3rd car I have purchased from Reggie at Baxter VW. He does an amazing job and is easy to work with. Quick to answer all of your questions and is very knowledgeable. He is always my first and last call when I'm looking for a new vehicle.
Google
Feb 24, 2022
My experience today was as comfortable as all of my previous ones. everyone was professional and friendly. I can't say enough about my Sales Person Reggie and the rest of the staff here thank you!
DealerRater
Feb 21, 2022
No hassle purchase process with a knowledgeable, friendly sales consultant. Never felt pressured. Excellent experience. Will return for my next purchase.
Aweomse experience with Reggie! Got a new car within a week!
Google
Feb 19, 2022
Reggie was helpful, kind, patient, and knowledgeable.
Google
Feb 18, 2022
Google
Feb 18, 2022
Like the service area and they cleaned my vehicle inside and out at no extra cost
Google
Feb 16, 2022
The staff was very efficient and professional. My wonderful salesperson, Reggie took care of me and made the process easy and seamless. I definitely would recommend buying at Baxter Volkswagen Omaha!
Google
Feb 15, 2022
DealerRater
Feb 14, 2022
We drove 620 miles round trip from The Quad Cities to have my 2019 VW Tiguan serviced at Baxter, where I bought it.
Everything from the building design, decor, and the employees are geared to the customers.
Juan, our service advisor was remarkable.
Perfect man for the job.
I’ll be back! As Arnold says!
Thanks!
The service tech and Duane went beyond expectations by staying late to help us with our TDI adblue problem. We were on a long trip it saved us!
Google
Feb 13, 2022
Reggie was fan-friggin-tastic showing the vehicle and letting us ask questions. Sales process was no pressure, very upfront about pricing and fair with trade. 11/10 would recommend when I normally hate dealing with car sales. The whole team was solid.
DealerRater
Feb 12, 2022
Great service. Knowledgeable staff. Always take my VW there ever since I bought it new in 2017
I have been coming to this dealership for almost 10 yrs. I continue to return, because of guys like Juan, who go over the top to make sure that my experience is a great one! Sometimes, you have to wait for parts, and they give you a brand new beautiful loaner to experience till your car is ready. Awesome customer service. I honestly just don't trust anyone else with my convertible bug. Need to keep it perfect, because they don't make them anymore. Many thanks to Juan and the guys!
Jenny M
Customer service was awesome, everyone was friendly, professional, curtious, and I was helped quickly. Went in to service tire and got it done the same day did not have to wait. They even washed the mats when cleaning the car, that was much appreciated!
Google
Feb 12, 2022
Reggie helped us pick out a used car for my grandson. The car is immaculate, a 2013 Subaru Outback, and the price was fair considering today's market. The sales process was smooth and easy. Thank you to Reggie. Our experience at Baxter Volkswagen was very positive.
Google
Feb 10, 2022
Emily was very helpful, took the time to answer all my questions, outgoing, friendly, great customer service! Simply the best!
Jane
DealerRater
Feb 10, 2022
The sales team is always really kind and considerate at least when I worked with them in finding my Tiguan. Even though they didn’t end up having the specific car to buy they helped me all the same in my decision process. Now almost 4 months and 10,000 miles later I have consistently used this location for any service or concerns of the vehicle. I take serious pride in maintaining my vehicle to ensure it’s reliability far into the future. Juan who works in the service department is always kind and knows me as a “regular” always confirming to not ...
Excellent experience. I already knew what I wanted and I was in and out in 2 hours. Great customer service. Was greeted to open doors and a very helpful representative. Would recommend coming in.
Facebook
Feb 9, 2022
Start to finish we had an absolutely amazing experience with Baxter VW. Caleb was fantastic -- never felt like he was trying to make a sale but was so honest, informative and helpful. He delivered the car to us to test drive, made sure all the paperwork could be done virtually and then delivered the car to us on a weeknight after dinner so we didn't have to drag our kids anywhere or waste time sitting in a dealership. Could not recommend more and we love our Atlas 🙂
Google
Feb 9, 2022
Start to finish we had an absolutely amazing experience with Baxter VW. Caleb was fantastic -- never felt like he was trying to make a sale but was so honest, informative and helpful. He delivered the car to us to test drive, made sure all the paperwork could be done virtually and then delivered the car to us on a weeknight after dinner so we didn't have to drag our kids anywhere or waste time sitting in a dealership. Could not recommend more and we love our Atlas 🙂
DealerRater
Feb 9, 2022
Start to finish we had an absolutely amazing experience with Baxter VW. Caleb was fantastic -- never felt like he was trying to make a sale but was so honest, informative and helpful. He delivered the car to us to test drive, made sure all the paperwork could be done virtually and then delivered the car to us on a weeknight after dinner so we didn't have to drag our kids anywhere or waste time sitting in a dealership. Could not recommend more and we love our Atlas 🙂
Professional and knowledgeable staff. Great customer service.
Google
Feb 6, 2022
I bought a 2022 Tiguan from Baxter VW last week. The best car buying experience I have ever had! Caleb K is the man! Friendly, honest, and knows his stuff. Caleb and the finance manager went above and beyond and got me in and out with my new car on a very tight schedule. I would highly recommend Caleb and Baxter VW Omaha to my family and friends!
Google
Feb 5, 2022
This is the second car I have bought from Reggie out at VW of Omaha. This could not have been an easier or more joyful experience. He answered all of my questions thoroughly. Thank you for a great experience. I highly recommend him as your next salesman.
Google
Feb 5, 2022
We had a great experience, Reggie was incredibly helpful and flexible when we changed things last minute. He was truly amazing and helped to make this an easy process.
Google
Feb 1, 2022
Excellent service. Reggie helped us through the process, bringing in different options making easier to make a decision.
Highly recommended
Google
Jan 29, 2022
They were amazing with helping my financing that would work for me. And Reggie continues to help me with any questions with my 2022 Altas. Would definitely recommend the whole experience was just stress free.
