How Are We Doing?

A lot of dealerships say that they pride themselves on customer service, or that they are there for their customers, but for many of them, that's just a lot of talk. You don't have to take our word for the level of customer service that we believe in providing. Simply take a look below, and see what some of our actual customers have said about us. You can always trust in your fellow customers to guide you in the right direction.

If you have had a recent experience with Baxter Volkswagen Omaha, then you should feel free to provide us with even more excellent feedback. We want to know about everything that we did right for you, and we want to know if there are any areas in which we could improve. We thank you for any time that you spend providing us with the quality feedback that we are looking for.

Customer Lobby
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Jeffrey L., Omaha, NE 21 Aug 2017
Two VW vehicles from Stan Olson and now Baxter VW. Always great service from buying and servicing my vehicle. Nice waiting area and service are typically done within specified time.Great service as always!
5 rate
Yelp
Fran S., Omaha, NE 06 Aug 2017
2nd visit. Tire pressure light kept going on for the last month even after I put air in all tires to recommended psi. They found a small hole and patched it for free.  Friendly and efficient staff.
5 rate
Yelp
Fran S., Omaha, NE 18 Apr 2017
It was my first visit here, having moved to Omaha from out of state.  Brought my car in for its 10,000 mile service.  Arrived 30 minutes early and they were able to get to my car immediately.  They have 3 waiting areas which were clean and had refreshments.  Car was finished within an hour, comp...lete with a car wash.  Yay!  Price of service was as quoted.  All service people were very friendly. Show more
5 rate
Yelp
Julius B., La Vista, NE 09 Jul 2016
Purchased a VW Jetta last Thursday from  Baxter VW Westroads. My salesperson Mark did a very outstanding job of showing the Jetta's features and answered all questions. It was fast and easy! A 5 star experience. Will recommend the dealership to all.
5 rate
Yelp
Christine D., Elkhorn, NE 28 May 2016
Steve and all service associates helped me with my beloved Touareg..2008. it needed service and repair. they provided service, prompt and thorough. they did a great job on my Touareg..also, thank you to Matthew C. for providing an auto to use until service was completed.Chris D.
5 rate
Yelp
Shayna S., Omaha, NE 13 May 2016
I was so happy with the first vehicle I bought from Baxter, Matthew was an excellent sales associate and took the time to find a perfect fit. Unfortunately, this made it especially sad when it was totaled in an accident. Matthew once again helped me find a great used car, that's even better than... my last one. All of this staff at this dealership is incredibly friendly. I definitely recommend this Baxter location for new and used cars! Show more
5 rate
Yelp
Beth G., Omaha, NE 09 May 2016
I recently purchased a car here and was blown away by the customer service. Marcy was more than helpful. Getting financed was quick and easy, something I had not expected! I would recommend this dealership to anyone looking for a great car and a great sales team.
5 rate
Yelp
Michael P., Bellevue, NE 30 Apr 2016
I recently purchased 3 vehicles from Baxter, yeah 3. Was only going to do two, but when I walked in they had this 2010 Ford Mustang show car on the floor with 10,000 miles. I bought it without question. So, if they read this they know who wrote this! lol!  The experience was really great. I was som...ewhat shocked. They did not sell me the cars, they helped my decide what to purchase! Really a surprise experience. Dave and Dan helped me to purchase the vehicles. Now, financing three vehicles can be tough, even if you have top notch credit. NO PROBLEM! Unbelievable rates because Todd shopped the market for me. I consider those guys friends, and have never felt that way about any car buying experience. Go to the dealership and either Dave or Dan...or any one of the guys or girls will assist you...awesome. Show more
5 rate
Yelp
Bluegolf 27 Apr 2016
This is our first Volkswagen purchase. Bryce was very patient and helpful with all our questions and research. If he did not know an answer, he found someone who did. We would also like to thank Brad for his help and input as well. My husband always breaks down the numbers when leasing and Brad was ...willing and helpful during that process as well. I absolutely love my new Golf and will choose to work with this staff again without a second thought. Show more
5 rate
DealerRater
chang 26 Mar 2016
Mark Constantino helped me to find out the best deal for PASSAT. He was very kind and everything was so clear. I am so happy to have a good experience with mark.
5 rate
DealerRater
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