I took my Tiguan into Baxter VW Westroads to get serviced and I had the best experience thanks to their service manager, Travis Looman. He knows a thing or two about going the extra mile for his customers! I have a 10 month old and rather than me trying to keep him entertained in the "kid area" for an hour or more, he personally took us across the street to the mall. This is something I wouldn't have been able to do without him because I would have had to transport my sons carseat into a loaner or the shuttle car which would have otherwise been annoying and difficult to do. So we ended up just taking my car across to the mall, he took it back to get serviced, and then he personally came back to pick us up in it! That is great service and a great service manager! To top it off he brought the paperwork out to my car so I wouldn't have to then get my son out of the carseat again! It just made my experience easy and carefree which is not usually easy when you have little ones. Thank you Travis for making me a happy customer!
I had a great experience with Scott. I have an 8 week old baby and he made sure to make everything quick and easy so I didn't have to spend hours at the dealership. I will definitely refer any friends and family to Scott or Baxter.
Great service, staff is very friendly and professional.
They always take good care of my car and me. They are moving soon to their new location, which is further away for me, but such is progress.
My experience was great! I had a recall that needed completed so I tried to make an appointment to have it done on Saturday afternoon. Even thought the schedule was pretty packed both Janna and Cody got it in and finished within an hour. Great Service!
Great Price No Pressure Very Happy
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