Finding a car dealership with good reviews is easy when you choose Baxter Volkswagen Omaha. As a proud member of the family-owned and -operated Baxter Auto Group, we believe in working hard to ensure each guest is comfortable throughout their entire Volkswagen sales or auto service experience. That's why when you check out the Baxter Volkswagen Omaha reviews, you'll often find customers have added words like: honest, professional, trust, respect. Whether you want to let us know how we can improve or how we went above and beyond to meet your needs, your feedback is valued here at our VW dealership near Bellevue, NE.
Enjoy honest car prices, upfront costs and an overall easygoing atmosphere when you visit our Omaha Volkswagen dealer. Our friendly staff can't wait to help you buy a new VW Atlas SUV or begin Volkswagen Jetta lease, while our certified auto service technicians are always here to ensure your vehicle is in top condition. Whatever you may need assistance with, know that our No. 1 priority is to ensure you drive home happy. Read a few Volkswagen dealer reviews from our location, then come by to get the first-class customer service you deserve. We'll welcome you as part of the family!
View a few of the Baxter Volkswagen Omaha Google reviews we have below:
Google
Sep 16, 2024
Always quick and professional they’ve been able to help twice when VW of Sioux City tried to screw me over even though they are further from my house I only bring my car here
Google
Sep 12, 2024
Service Department always takes good care of us when we are in for routine maintenance or having a vehicle issue fixed.
Google
Sep 11, 2024
Reggie has consistently excelled in regards to helping me get my prior car and working towards getting me a new one. Hence me going back to him for help. Huge shoutout to him, he makes it fun and is very transparent and honest, will ask for him for as long as I can!
DealerRater
Sep 6, 2024
Friendliness of service rep; quickness of time to get vehicle inspected and explanation of additional items that needed to be corrected.
I recently purchased a VW Taos from Mark Austin at Baxter. Mark was very personable and professional and the Baxter team put together a great car deal for us. I would highly recommend Mark for your next VW purchase.
Google
Aug 28, 2024
Google
Aug 27, 2024
Service team is great! Visiting Omaha and my low coolant light came on. Stopped in, they got me in, topped off my coolant level and I was on my way. Thank you!
Google
Aug 25, 2024
Wonderful experience!!!! A great place to buy from.
DealerRater
Aug 22, 2024
Another wonderful experience with this location’s service dept! They are always friendly, have great customer service, and don’t try to upsell me. Thank you again, Cade!
We just bought a vehicle from Baxter VW and have to tell you, our sales guy, Ken was awesome! He was patient, kind, and made the process so easy. General manager, Brad was also amazing and had our interest the whole time. We are very happy with Baxter VW of Omaha!
DealerRater
Aug 13, 2024
I found the car that best suited my needs. Ron Huff made every attempt to get me the best price. It was a lengthy process.
I took my car in over the weekend and worked with service advisor Cade Wingender, he was very professional, communicative and honest. If I had to recommend a service advisor it would be him everytime. I’ve also had great experiences at this specific Volkswagon dealership.
Google
Jul 29, 2024
I have purchased several Jettas from Baxter. They make it so easy! I never had to wait in the store, and most of my paperwork was done online. Reggie is very knowledgeable and helpful, and the whole process was pain -free!
Google
Jul 19, 2024
Reggie was amazing throughout the car-buying experience, leading to the possession of my new 2024 Tiguan yesterday. Reggie made the whole process easy and simple, explained things to me about the vehicle, and answered the many questions I had. This was the most-positive buying experience I have had with a dealership, and I will be a repeat customer. Even after the sale, Reggie is still available to answer questions I have, which is a refreshing change from other businesses. Reggie is a credit to Baxter VW of Omaha, and also just a nice person full of integrity, who is extremely pleasant ...
Google
Jul 11, 2024
Everything went well as usual
Google
Jul 10, 2024
Absolutely unbelievable service! My service advisor Cade's new dress code should involve wearing a superhero cape! I'm old, and I grew up in a time where you were very suspicious of any car dealer or service center. This amazing young man broke through that barrier right off the bat. This is all for my kids first car (used car from a different dealer) and THIS dealer took charge.
My 1st experience at the dealership involved a lot of steps, departments, and scheduling, and it went smoothly. This was as they addressed an issue that was caused by a ...
Google
Jul 10, 2024
Great dealership experience. Just purchased my second vehicle through Baxter VW, working with Ken G. No shadiness. Full transparency. Worked through most of the purchase via phone and email, so actual time in the dealership to complete the purchase was barely an hour. I will absolutely drive the extra distance to work with the team at this dealership for future vehicle purchases.
Google
Jul 8, 2024
Vic is a great salesperson. Truly had a great experience.
Google
Jul 3, 2024
Duane and the service department are always READY and WILLING to take care of my VW Passat! Great team and always appreciate the amazing loaner vehicles!! Thank You!!
Kristy K
Google
Jun 20, 2024
The entire car buying experience was excellent !
Reggie was most knowledgeable and excellent to work with.
Google
Jun 16, 2024
I called Baxter VW in a panic on a late Thursday afternoon.
We hit a curb while visiting downtown Omaha that took a chunk out of passenger rims and tires. This posed quite the dilemma, as we had to make a 6 hour trip home that Saturday.
We were lucky to get a service appt first thing Friday morning. The situation was a challenging one - the OEM wheels for my Golf Alltrack are on order only. Not only that, there weren't any wheels avail that fit my Alltrack SEL.
I was desperate, and started calling around other wheels and ...
Google
Jun 13, 2024
DealerRater
Jun 9, 2024
Emily provided prompt and courteous service. The car wash was a nice plus after the services were provided.
Reggie Holt was excellent. This was the easiest and quickest purchase as I did everything online and all I had to do was sign the papers when I got in. Car was ready. Highly recommend Baxter Volkswagen and Reggie Holt!
Vic Beanum was excellent. My purchase with a trade was quick and easy. Probably the easiest vehicle purchase i have made. Highly recommend Baxter Volkswagen and Vic Beanum !
Nice Lobby with lots of snacks to spend time when getting your car fixed. I had few issues with the car and all issues were resolved by Baxter Associates. Thanks again to Cade, Connor, Choselton for your help 🍀
was in there a little longer than expected, they gave me some $$ off, they usually wash and vacuum the car -- no vacuum this time?
Google
May 21, 2024
Everything about my experience leasing a 2024 Taos from Baxter VW was great -- but the assistance that I received from the sales manager I worked with -- Vic Beanum -- made it *amazing* -- he's the ABSOLUTE best! From beginning to end -- he just went above + beyond... was super helpful, patient and soOoo kind... no mansplaining, no pressure, no icky sales pitches -- just a great conversation that led to my driving off the lot with a great car that was just what I wanted. If you're thinking about a VW, I *highly* recommend that you give ...
Google
May 19, 2024
DealerRater
May 19, 2024
Starting with Reggie and all the way through. Excellent service! Great experience! Many thanks to all!
Just completed the smoothest vehicle purchase I have ever had. Reggie answered all questions immediately and was very responsive in finding the car I requested. He was amazing! I came from out of state and they had all documents completed before we arrived. Gave me a trade offer over the phone that was acceptable and worth our drive. Would definitely recommend!
Google
May 17, 2024
Google
May 14, 2024
Always great service to ensure Fahrvergnügen. Thank you, Baxter.
Google
May 14, 2024
I had a Great experience at Baxter Volkswagen of Omaha, everyone was very helpful and got me taken care of.
DealerRater
May 13, 2024
Needed a new tire they got me in quick and helped me out tremendously, thank you Baxter VW west dodge for your help!
My wife and I have had our VWs serviced at Baxter for the past two years. Mr. Ron Huff, the sales representative who helped us purchase our Atlas Cross Sport, is easily the most knowledgeable and gracious professional I have had the pleasure of dealing with in almost forty years of purchasing automobiles. General managers Tristan Skaff and Brad Richey were likewise extremely courteous and accommodating, and they were exceptional in their dedication in ensuring all of our expectations were exceeded. Overall, Baxter VW in Omaha has consistently gone above and beyond in taking very good care of us, and ...
Google
May 6, 2024
Google
Apr 11, 2024
Google
Apr 9, 2024
The service staff are always kind and professional. I have always been warmly greeted and have no doubt my car is well taken care of.
Google
Apr 8, 2024
Google
Apr 6, 2024
Great customer service. Vic is a very patient and nice salesman.
Google
Apr 5, 2024
Called about updating our commuter car to a new Jetta. Vic was more than helpful, informative, and very accommodating to work with. We did most of the work over the phone and showed up with the car ready for us to inspect. Everything was quick and laid back (no pushy salespeople). A great facility and everyone we dealt with was to the same standard. 100% will be back when we need to replace another vehicle.
Google
Apr 4, 2024
Outstanding experience. Reggie was fantastic, easy process, no pressure. Highly recommend.
Google
Apr 3, 2024
Google
Apr 2, 2024
Connor Johnson was great in helping me find out what I am wanting to buy in the near future. Understood the situation and that I wasn’t walking out with a car today. I will say when it is time to purchase my next vehicle Connor will be the one I’m buying from. Great experience from the phone call I made to walking out the door. 10/10 would recommend!
Google
Mar 31, 2024
Google
Mar 30, 2024
I was not in the market of getting a new vehicle but I was curious on some numbers. I stopped in Thursday afternoon and walked out Friday afternoon with a new Atlas. Kendra and Vic were so detail oriented and explained everything so well! I was able to take a vehicle home so my wife could look at it and was not pushed once about making a decision. The credit process was easy and payments were laid out and explained well. I will most definitely be back when my lease is up and when my wife’s lease is up ...
Google
Mar 29, 2024
This is my 4th car from Baxter Volkswagen Omaha and I could not ask for a better experience! Vic & Jonmar take the time to get to know your wants & needs and deliver top-notch care! Not to mention, I didn't have to wait around the dealership for 6 hours, I was in and out of there very quickly! I will 1000% be back to purchase another car from them!
Google
Mar 29, 2024
Would never be able to afford anything on that showroom floor
Google
Mar 25, 2024
5 the best so pleased with the attention.
Google
Mar 23, 2024
Connor was amazing to work with! Great customer service
Google
Mar 18, 2024
Took a very long time to purchase. Low balled on my trade because they said they had to fix a dent.. when it was then advertised for sale the dent was not fixed so they lied to me and deceived me out of $2000 because of said dent. Then, because the purchase took so long, we had been there all day, we were tired and hungry there was no explanation of the features of the car, how to set anything, even the clock was incorrect when we drove away. They did apologize because of a new system and gave us a ...
Google
Mar 18, 2024
Service work is great, writers are friendly, prices are fair for work on a German-engineered vehicle. Super knowledgeable parts employees got parts correct for my unique trim level. Will for sure take things here for specified work.
Google
Mar 17, 2024
Shout out to Vic for taking care of us with our VW purchase.
Google
Mar 17, 2024
Vic, was wonderful to work with! Thank you for your service.
Google
Mar 12, 2024
Ken and Jonmar made buying a car an easy process. 100% recommend working with both/either of them.
Google
Mar 11, 2024
I just made my second purchase from Baxter Volkswagen and it was another great experience. Reggie Holt has been my saleman for both purchases and I sincerely appreciated his professionalism. Both purchases were smooth and free from the typical pressures associated with car purchases. We've additionally been back for service and have always found Baxter VW's service staff enjoyable to work with. Thanks again to Reggie and the rest of the staff.
DealerRater
Mar 7, 2024
We worked with Rashad Patrick to buy a new 2024 Taos for our daughter.
This is our 2nd purchase with Volkswagen and Rashad. We were never hassled
into purchasing the car. Rashad remembered us from the 1st purchase and even called us by name when we walked in the showroom. The whole process was very easy and actually fun! We will definitely be back for our next vehicle.
See Connor Johnson for a great buying experience. He will work to get you the car & deal you want. A good buying experience all around!
DealerRater
Mar 3, 2024
Transparent and no pressure. I traded my Jetta in on a new Taos. Took the KBB trade-in value print out in and said I wouldn't take any less for it....they didn't hassle me at all. Great selection of Taos to choose from. Rashad gave first class service. I drove 2-1/2 hours from Des Moines to Omaha and they were 1000 times better than Lithia VW in Des Moines. Highly recommended!
Purchasing a new car is very stressful and I was nervous about tackling that task, as it had been 12 years since my last new car purchase. My experience at Baxter Volkswagen was above and beyond my expectations. Vic Beanum listened to what I wanted in a new car and didn’t try to push me in a different direction. I did not feel pressured and was treated with respect. Vic’s calm and confident demeanor put me at ease right away. He was professional, but personable. He spent time with me, teaching about the many new features of my new ...
Google
Feb 29, 2024
Came in needing a car pretty quick and Vic was super helpful in getting things done quickly and explaining everything in good detail.
Google
Feb 29, 2024
I cannot express enough gratitude for the exceptional service and expertise provided by the Volkswagen dealership's car salesman during my recent purchase of the Volkswagen Atlas Cross Sport and my husband's Ram truck. From the moment I stepped onto the lot, I was greeted with warmth and professionalism.
The salesman, Vic, was incredibly knowledgeable about the Atlas Cross Sport, demonstrating a deep understanding of its features, capabilities, and benefits. He patiently listened to my needs and preferences, guiding me through the various trim options and helping me find the perfect fit for my lifestyle and price range.
Thanks ...
DealerRater
Feb 28, 2024
I really appreciated all the support and knowledge both Vic and Kendra provided me through my leasing experience. Quick, thorough, and kind team!
Baxter Volkswagen made choosing a vehicle a painless process. The sales team was very informative and answered all of my questions. I wasn’t pressured which was refreshing and also helped me choose Baxter Volkswagen. They found me the vehicle I wanted and brought it in from an outside dealership. I will definitely choose them again for my next vehicle!
I want to give a shout-out to 2 excellent Service Advisors that helped me my last few times in. I drive an Atlas and just so happened to get a flat tire out near VW on West Dodge. I managed to get to the dealership and pulled in (without an appt of course) crying like a baby to Cade about my horrible day, fresh flat tire, etc. He talked to me about what tire to use to match my other 3 and he made sure I knew to not just throw any ol’ tire on. They didn’t have mine in stock ...
Google
Feb 24, 2024
Rashad helped me out with my new lease. I didn't feel pressured, or sold anything I felt I didn't need. He was easy to work with and I would highly recommend him!
DealerRater
Feb 23, 2024
This is the second vehicle I leased from this Baxter Volkswagen dealership. My 3rd Volkswagen, and I can’t possibly say enough good things about my experience here. Vic is a terrific guy that I hope to continue working with in the future. Jon Mar is probably the greatest sales manager I’ve ever worked with in purchasing a new car in my 47 yrs of buying new cars. He has got to be the most attentive, professional and dedicated to his customers sales manager I’ve ever met!!! I’ve become an avid V W guy since getting my first ...
The entire team at Baxter VW of Omaha was incredibly friendly, knowledgeable, and prompt throughout each interaction in our recent new car purchase. I researched the vehicle I was searching for online, and after finding the Atlas on the Baxter VW website, I called and spoke with Vic. Within the hour he'd followed up with me via email, providing all of the additional details I had asked for. We scheduled time to come test drive and check out the vehicle, and Vic was flexible with his schedule to ensure he could be there when worked best for us. Additionally, ...
Google
Feb 18, 2024
Best vehicle dealer service i’ve ever had.
Google
Feb 10, 2024
I was able to drop off and get everything done with minimal hassle and you got me my shuttle to and from. This is the way it's supposed to work.
Google
Feb 7, 2024
Google
Feb 7, 2024
It went good I got the papers signed and got my new car and I really love this car it's the best one I ever had
Google
Feb 2, 2024
Always get the best service at Baxter.
Google
Feb 2, 2024
great service and communication
DealerRater
Feb 2, 2024
Charles did a great job informing me of the services that needed to be done in my vehicle and made sure that my concerns were met. He was kind and on the ball which I appreciated. The quick lube guys are slow (especially for working in a team). I am not counting that in my review because the customer service from Charles was so good.
Took my 2022 Taos in to get an automatic car starter installed. In addition to installing they washed my car and added air to a low tire. I didn’t buy it here but they tested me as if I did. I’ll come back
Google
Jan 30, 2024
Very helpful
Google
Jan 30, 2024
Vic was great to work with!
Google
Jan 30, 2024
Reggie made the sales process clear and painless. Due to the supply shortage VW, themselves, were unable to deliver the car I wanted for over a year. Reggie, and Jonmar, kept me updated regularly (by text and email) then took time with me when I'd come into the dealership for more into.
Google
Jan 29, 2024
Google
Jan 27, 2024
Everything was great! Greeted promptly, treated kindly, service timely, etc. Thank you!
Google
Jan 27, 2024
Google
Jan 26, 2024
Was easy to make the appointment and was a good value.
Google
Jan 23, 2024
DealerRater
Jan 20, 2024
We have dealt with Baxter VW for sometime and we have consistently been greatly fairly and professionally. Reggie was very patient and kind with both of us and always answered our questions and concerns. He helped us with all of our dealings. Thank you Reggie and Baxter for everything.
Friendly associates. They set proper expectations regarding the amount of time the service would take since I was waiting in the lounge.
Google
Jan 16, 2024
I went in today because my coolant light came on and I needed my coolant topped off. As I was on the way I noticed every time I went over 35MPH my car/steering started to rattle and shake. I immediately panicked as I thought it was something serious, and I had my 3year old with me. I shared this with a very nice young lady and she had the Service Advisor - Justin come by to assist me. He immediately knew what was wrong - snow was in my tires.
He then proceeds to remove the snow from all 4 ...
Google
Jan 13, 2024
I went here yesterday to take advantage of a no charge winter inspection. I wanted to make sure my car was safe because I had the AC/ heating system go out and noticed low coolant and was not sure if there was a leak or something entirely wrong that could risk the safety of me and my daughter but also had no money at the moment to diagnose and fix anything. I thought this was the best thing to do that way I could have a clue if the car was safe or not to use especially with the snow ...
Google
Jan 3, 2024
Always great service!
DealerRater
Jan 2, 2024
Vic and Kendra were easy ti work with and so helpful. Got all the I wanted and then some! Thanks!
