Great customer service!!! They have gone above and beyond with being a one stop shop. I get big dealer prices and neighborhood dealer customer care.
I bought a car from TJ and it was smooth in every way. I would definitely but here again.
Super easy to make an appointment online and a very comfortable waiting room.
Everyone was very polite and took care of all the issues and they were very accommodating.
I am very pleased with your dealership. It is very clean, people are friendly and you have an ample supply of water and coffee. I was even lucky enough to be there when the "Mountain Man" lady came and set up. I would especially like to mention service advisor, Juan Retana. Mr. Retana helped me during my last visit and I was so impressed I went directly to him to set up my appointment earlier this week. He is soft spoken, kind and is sensitive to my hearing disability making sure I hear and understand procedures taken with my VW. Unfortunately, I have more work that is required so I will be seeing you again.
World class Customer service is what a lot of companies try to aim for now a days. Most companies try their hardest to be the best with customer service. My experience here, World Class Customer Service is an understatement and the team at Baxter Volkswagen sets the bar high. Every single employee was courteous, helpful, knowledgeable, and very polite. Caleb Klees is phenomenal. If you're looking for a new, used or cpo vehicle, Caleb is the gentleman you want to work with. Caleb's attention to detail, professionalism, energy, and customer service approach sets the bar too high for anyone else to come close. Caleb was very patient during my whole transaction process which wasn't short due to factors on my end. During the process Caleb was very attentive, and understanding. His follow up was very professional, never crossing the line of comfort for me in any regards. As far as purchasing and trading in my vehicle, I felt that Caleb Klees and his team put the best price forward first. No Hassel, no low-ball offers, their vehicle was priced well, and they gave me a fair price on mine. Payment range was discussed from the beginning, I gave my range of where I was comfortable. Not once did I need to remind anyone, not once did I feel I was paying too much. Being new to the area and needing to swap out my vehicle sooner than later, I drove to many dealerships in the area and I can honestly say, this is the only place you should stop or need to stop. Anywhere else is a waste of time. If you meet with Caleb Klees, you'll be in good hands. A side note on the packages they offer at time of purchase ect, it is very comprehensive and well valued. I would highly recommend considering these if it is in your budget to do so.
Volkswagon has excellent customer service, that makes you feel as if your not just a normal customer and that your just as important as anyone, they don’t prioritize people.
Leave Us A Review